A website left alone doesn't stay the same. Plugins fall out of date, a security patch gets missed, and some months later something that used to work stops working at the worst possible moment.
We were established in 2005 and have completed 650+ projects for clients in more than 20 countries. Our 15-person agile team runs day-to-day maintenance work today. Our Professional and Enterprise plans carry a 99.9% uptime SLA. Some of this work goes directly to business owners. Some goes to agencies that resell it under their own brand.
Whichever one you are, the rest of this page is written for you. It covers what's included, what it costs, how outsourcing works, and how a white-label partnership runs in practice.
Comprehensive website maintenance packages for growing brands
Whether you're a single growing business or an agency that needs reliable overflow support, the need is the same: a website that keeps running without someone thinking about it constantly.
Our website maintenance packages come in three tiers. They scale from a straightforward brochure site to an agency reselling the work across a whole client roster. There is no one-size-fits-all plan. The tier decides how much is included.
What we include: security updates, backups & bug fixes
Malware scanning runs in the background on Professional and Enterprise plans. It checks for the kind of quiet infection that can sit unnoticed for weeks before it becomes a blacklist warning or an angry customer email.
Backups are stored off-site, not on the same server as the site, so a problem with the server doesn't take out the one copy meant to fix it. They run weekly on Basic, daily on Professional and in real time on Enterprise.
Core and plugin updates are tested on a staging copy before they go live, not applied blind the moment a new version ships. That is what "safe" means here. Updates arrive monthly on Basic, weekly on Professional and in real time on Enterprise. Bug fixing rounds out the package. Something breaks, someone looks at it and fixes it, using your plan's monthly developer hours.
Transparent website maintenance cost & pricing tiers
Here's an actual answer: pricing runs across three tiers, so you can see what's included before you ask.
| Feature / Service | Basic | Professional | Enterprise |
|---|---|---|---|
| Core & Plugin Updates | ✔ (Monthly) | ✔ (Weekly) | ✔ (Real-time) |
| Updates Tested on Staging First | ✔ | ✔ | ✔ |
| Off-site Backups | ✔ (Weekly) | ✔ (Daily) | ✔ (Real-time) |
| Malware Scanning & Security | ✘ | ✔ (Basic) | ✔ (Advanced + Hack Clean) |
| Uptime Monitoring (99.9% SLA) | ✘ | ✔ | ✔ |
| Dedicated Developer Time (includes bug fixes) | ✔ (1 Hour / Month) | ✔ (3 Hours / Month) | ✔ (15 Hours / Month) |
| White-label Reporting | ✘ | ✘ | ✔ |
| Monthly Price (USD) | $69 /mo | $199 /mo | $499 /mo |
| Monthly Price (EUR) | €65 /mo | €185 /mo | €460 /mo |
Every tier from Professional upward is backed by a 99.9% uptime SLA. It is a standing commitment, not a marketing figure.
01 /
Shopify
Theme updates Checkout monitoring
Running a Shopify store day to day takes more than the initial build. Theme updates, third-party app conflicts and checkout issues need watching before they cost a sale.
Our Shopify website management and support keeps your storefront updated, monitored and secure, so it runs the way it did on launch day. If you need deeper build work, such as custom Liquid code (Shopify's template language) or a storefront rebuild, that is a job for a Shopify developer instead.
02 /
Magento (Adobe Commerce)
Security patching Performance tuning
Magento stores are often large, with big catalogues and heavy traffic. When one goes down, the line from an outage to lost revenue is short.
Our Magento support and maintenance covers security updates, backups and performance tuning built for that scale. Our senior engineers already understand the platform's complexity, rather than treating it as WordPress with a different name.
03 /
WordPress & WooCommerce
Plugin & core updates Security scanning
A WordPress or WooCommerce site that isn't maintained doesn't stay still. It drifts, until a skipped update or an unnoticed plugin conflict becomes a bigger problem.
Our WordPress maintenance services cover staged updates, off-site backups, security scanning and uptime monitoring for both platforms, depending on your plan. If you need a new build or custom plugin work instead, that is WordPress and WooCommerce development, not maintenance.
04 /
Drupal
Module patches Taxonomy support
Drupal sites often carry real structural complexity: custom taxonomies (the categories and tags that organise content), module dependencies and enterprise security requirements that a generic maintenance plan doesn't cover well.
Our Drupal website maintenance keeps modules patched, taxonomies working as intended and security current, without guesswork.
05 /
Joomla
Module updates Security patches
Some businesses still run older Joomla sites, and they need the same ongoing care any live site does: security patches, module updates and consistent uptime. Our Joomla website maintenance services keep a legacy site secure and current, not left to drift.
Outsource website support to our 15-person expert team
An agency that outsources website support isn't handing off responsibility. It is adding capacity it doesn't have to hire, train or manage internally.
Our 15-person team handles this work day to day, with developers running the technical side. That is the capacity an agency can lean on instead of carrying a maintenance team on its own payroll. Professional and Enterprise plans are backed by a 99.9% uptime SLA.
Platform support for Shopify, Magento, WordPress, Drupal & Joomla
Maintenance work differs by platform. A WordPress plugin conflict isn't the same problem as a Magento performance issue or a Shopify app update.
We cover all five platforms directly, and each has its own page that goes deeper. This page covers the general picture. The platform pages cover the rest.
Our white label website maintenance process
White label website maintenance means an agency resells this work under its own brand. The agency's client sees the agency, not us. White-label reporting is part of the Enterprise plan.
The process runs in three stages. Onboarding starts with a straightforward handover: existing site access, current issues and any reporting format the agency already uses with its own clients. White-label setup follows. Reporting, communication and any client-facing documents are rebuilt under the agency's branding, not ours. Ongoing care and reporting is the final, continuous stage. The maintenance work happens in the background, and updates go to the agency on whatever schedule it asks for.
Nothing about this process requires the agency's client to know a second company is involved at any point.
Why choose us as your dedicated maintenance partner?
For an agency, the real question isn't whether the work gets done. It is whether it is safe to hand a client relationship to someone else without putting that relationship at risk.
NDAs and non-compete agreements cover exactly that. Confidentiality is a standing term, not something negotiated case by case, and we don't contact an agency's client directly or compete for that account later. We were established in 2005 and have completed 650+ projects. The same 15-person team does the work today.
Ready to scale? Request a free quote
Whether you need website maintenance packages for your own site or a white label website maintenance partner behind your agency, get in touch for a free quote. We'll talk through which tier fits.
Frequently Asked Questions (FAQs)
Every website maintenance package includes core and plugin updates tested on staging, off-site backups, bug fixes and monthly developer hours. Professional and Enterprise add malware scanning and uptime monitoring backed by our 99.9% SLA. Enterprise also adds white-label reporting for agencies that resell maintenance under their own brand.
Pricing runs across three tiers: Basic, Professional and Enterprise. The cost depends on the support and features included, not on a single fixed price. Share your website details and we will send a free quote and recommend the plan that suits you.
White-label website maintenance lets agencies outsource technical website support while keeping the service under their own brand. Your agency manages the client relationship, and our technical team handles updates, maintenance, monitoring and issue resolution behind the scenes. White-label reporting is part of the Enterprise plan.
Regular website maintenance helps prevent security vulnerabilities, performance issues, broken functionality and unexpected downtime. Proactive updates and monitoring help find problems before they become costly, which protects customer experience, performance and long-term reliability.
We maintain websites on Shopify, Magento (Adobe Commerce), WordPress and WooCommerce, Drupal and Joomla. Each platform has its own page with platform-specific support. If you need more than maintenance, such as a new build or custom development, we cover that separately.
