Frequently asked questions
We build business and corporate websites, ecommerce stores, custom web applications, mobile apps, and CRM or admin dashboards. Since 2005 we've delivered 650+ projects across 20+ countries, so most requirements fall inside work we've already done before.
RWS was established in 2005, giving the company 21+ years in business. Our founder brings 21+ years of hands-on experience, and the wider team has completed over 650 projects for clients across 20+ countries.
You'll get a private link to check design and development progress daily, so you can review the work and share feedback before we finalise anything — rather than waiting until the end to see what's been built.
Agencies from the UK, USA, Germany, and Australia already partner with us as an offshore development team, delivered under their brand with NDA and non-compete protection in place. Get in touch to discuss a package suited to your agency.
We start by understanding your business, audience, and goals, then design layouts around clear navigation and conversion, not just visual style. You review and comment on designs directly, so changes happen before development begins.
Every website we build is fully responsive, adapting to phones, tablets, and desktops from a single codebase rather than a separate mobile version. That keeps your content consistent and maintenance simpler.
Domain registration, fast and secure hosting, SSL, and regular backups are all handled for you, and we can manage renewals each year so nothing lapses unexpectedly.
Monthly maintenance packages cover updates, security patches, backups, speed improvements, and small content changes after launch. It's the same team that built your site handling the upkeep, not a separate support desk.
Every project includes 30 days of free post-launch support plus a year of free technical support, along with training so your team can update the website independently. Hosted sites are backed by a 99.9% uptime SLA.
Projects are billed in three stages: 50% advance to start work, 30% after design approval, and 20% once the website is live. Payments are accepted via bank transfer or UPI.
Agency and white-label partners work under NDA and non-compete terms as standard, protecting confidentiality on both sides before any project details are shared.
Billing is agreed per project or on a retainer basis, delivered under your brand with full confidentiality. We share client details and retainer outcomes directly with prospective partners — get in touch to discuss a package suited to your agency.
Cost depends on the number of pages, design complexity, and features such as online payments, booking, or login systems. Share your requirements and we'll send a transparent, custom quote within 24 hours.
A straightforward website typically takes a few weeks; ecommerce or more complex builds run 4 to 8 weeks. You'll get regular updates and a daily progress link throughout, so timelines stay visible rather than a surprise at the end.
We work primarily in Drupal for enterprise-grade builds, alongside WordPress, WooCommerce, Shopify, and Magento depending on what the project needs. The platform is chosen to fit your goals, not the other way round.
Redesigns are a large part of what we do. Send us your current site and tell us what isn't working, and we'll rebuild it to be faster, mobile-friendly, and better set up for conversions.
You can request changes at any point. Small adjustments are usually free; larger ones get costed and confirmed with you before we start, so there's never a surprise invoice.
We build order management systems, CRM tools, workflow automation, inventory management, and booking or appointment systems, scoped around how your business actually operates rather than a generic template.
We build custom web applications that can be structured as SaaS products, including multi-user access, dashboards, and subscription-style workflows. Specific SaaS case studies aren't published yet — get in touch to discuss your requirements directly.
API integrations connect your application to payment gateways, CRMs, or other business tools you already rely on, so your systems share data instead of running in isolation.
All hosted applications run behind SSL, with regular backups and ongoing updates as part of our maintenance packages. Access and data handling are scoped to each project's specific requirements during planning.
We design and develop on Shopify and Shopify Plus, from store setup through to custom theme and app work for growing catalogues.
We build custom WooCommerce stores on WordPress, going beyond off-the-shelf themes when a store needs specific functionality or a particular buying flow.
Magento is one of the platforms we develop and optimise on, including performance tuning for larger, more complex product catalogues.
Payment gateways suited to your market and platform are integrated as part of the build, alongside SSL and secure checkout configuration.
Native and cross-platform Android apps are part of our mobile app development service.
iOS apps are built alongside Android, either as matched native builds or a single cross-platform codebase depending on your budget and timeline.
Flutter is one of the cross-platform frameworks we use to build Android and iOS apps from a shared codebase, which keeps development and maintenance costs lower than two separate native builds.
React Native is the other framework we build with, chosen alongside Flutter depending on which best fits your app's requirements and your team's future maintenance plans.
SEO is part of our digital marketing service, covering on-page optimisation, technical SEO, and content strategy aimed at organic traffic and leads rather than rankings alone.
Google Ads campaigns are run and managed as part of our digital marketing services — get in touch for a scope discussion tailored to your budget and goals.
Social media marketing is available alongside SEO and paid advertising, built around your business goals rather than posting for its own sake.
