Raghwendra Web Services ("we," "our," or "us") protects the privacy and security of personal information belonging to our website visitors, prospective clients, and business partners. This policy sets out how we collect, use, disclose, and safeguard your data when you visit raghwendra.com or work with us on web development, mobile app, e-commerce, AI, and digital marketing projects.
1. Information We Collect
We collect personal data both directly from you and, in some cases, from third-party sources — such as publicly available information, professional networking, or referral contacts.
A. Information You Provide Directly
- Inquiry & Contact Forms: Filling out a contact or project inquiry form may involve sharing your full name, email address, phone number, company name, website URL, budget, and project requirements.
- Careers & Job Applications: Applying through our Careers page means submitting your resume or CV, portfolio links, employment history, and contact details.
- Communication Data: Anything you share with our team during email exchanges, discovery calls, or messaging conversations.
- Financial & Transaction Data: Client payments are processed by bank transfer only. We do not collect or store payment card or bank account credentials — billing records we retain are limited to invoice and transaction history, not card or account numbers.
B. Information From Third-Party Sources
We may also collect Identity and Contact Data about you from publicly available sources, professional networking, and referral or introduction contacts. We do not purchase data from commercial data brokers.
C. Technical Data Collected Automatically
- Log & Usage Data: As you navigate our site, we record your IP address, browser type, operating system, referring URLs, device information, pages viewed, and timestamps.
- Cookies & Analytics: Tools such as Google Analytics, along with standard cookies, help us understand visitor behavior, monitor site traffic, and improve performance.
D. Special Category Data
We do not intentionally collect any special category data, including information about race or ethnicity, religious beliefs, health, genetic or biometric data, sexual orientation, or trade union membership. We also do not collect information about criminal convictions or offences.
2. Legal Basis for Processing
Under the General Data Protection Regulation and comparable provisions of India's Digital Personal Data Protection (DPDP) Act, we rely on one of the following legal grounds each time we process your personal data:
- Contract: where processing is necessary to prepare a proposal or deliver a service you've engaged us for.
- Legitimate Interest: where processing supports our legitimate business interests — such as website analytics or responding to enquiries — provided this does not override your rights.
- Consent: where you've actively opted in, such as for marketing communications. You can withdraw this consent at any time.
- Legal Obligation: where processing is required to comply with applicable law, regulation, or a valid legal request.
3. How We Use Your Information
Each use of your data serves a specific, legitimate business purpose:
- Service Delivery. We respond to inquiries, prepare project proposals, and deliver software development, AI consulting, e-commerce, and maintenance work.
- Website Optimization. Traffic patterns tell us where site structure, content, load speeds, and overall user experience can improve.
- Communication. Technical updates, project milestones, invoices, and administrative support requests all rely on this contact information.
- Marketing. With your consent or where you haven't opted out, we may send updates about our services, offers, or content we believe may interest you.
- Recruitment. Candidate details are evaluated against openings within Raghwendra Web Services.
- Legal & Security. Some data protects our infrastructure from unauthorized access, fraud, and cyber threats.
4. Data Processing for B2B Development Clients
We often act as a Data Processor when providing offshore web development, application building, or software maintenance to international clients across the USA, UK, Europe, Australia, and the Middle East.
In that role, client end-user data is processed strictly under the instructions of our business clients — the Data Controllers. Administrative, technical, and physical safeguards keep client source code, databases, and user records confidential and secure throughout. We do not sell, rent, or lease client or client-end-user data to any third party.
5. International Data Transfers
Raghwendra Web Services is headquartered in New Delhi, India, and registered as an MSME entity. Serving clients across 20+ countries means your data may be transferred to and processed on servers in India or in other jurisdictions where our cloud hosting and infrastructure partners operate.
We are in the process of formalizing our international data transfer safeguards, including Standard Contractual Clauses (SCCs) with relevant EU/UK clients. Until this is complete, we take reasonable administrative and technical measures to protect data transferred outside your home jurisdiction. Contact us for the current status of transfer safeguards relevant to your engagement with us.
6. Sharing and Disclosure of Information
Personal information is never sold. Data is shared only in these limited circumstances:
- Service Providers & Subprocessors. Vendors who help operate our website, manage form submissions, or provide cloud hosting — including Google Analytics and our hosting providers — work under strict confidentiality agreements.
- Professional Advisers. Lawyers, accountants, auditors, or insurers who require access to provide their services to us.
- Legal Requirements. A court order, government authority, or legal obligation can require disclosure, as can enforcement of our Terms & Conditions.
- Business Transfers. A merger, acquisition, or restructuring may involve transferring user information as part of the business assets.
We do not share your personal data with any third party for their own independent marketing purposes.
7. Cookies and Tracking Technologies
Cookies on our website support functionality and help us analyze traffic. Your browser settings let you control cookie preferences directly, though blocking essential cookies may affect certain site features.
Two types are in use:
- Essential Cookies — required for basic navigation and form submissions.
- Analytics Cookies — used to understand visitor patterns through anonymized data, such as Google Analytics.
8. Marketing Communications
Where you've enquired with us, engaged our services, or otherwise given consent, you may receive communications about our services, industry updates, or content we believe may interest you. You can opt out at any time using the unsubscribe link in any marketing message, or by contacting us directly. Opting out of marketing does not affect service-related communications tied to an active project or contract.
9. Data Security and Retention
SSL encryption, firewall configurations, and access restrictions form the core of how we guard your data against loss, misuse, or unauthorized access. Data is stored using password-protected and encrypted systems. While we take these precautions seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal data only for as long as is strictly necessary to fulfil the purposes outlined in this policy, to provide our services, and to comply with our legal, tax, and accounting obligations. Once data is no longer necessary, it is securely deleted or anonymized. Resume data for unsuccessful job applicants is retained for up to 12 months before deletion.
We maintain procedures to detect and respond to a suspected data security breach, and will notify affected individuals and any applicable regulator where we are legally required to do so.
10. Your Data Protection Rights
Depending on your location, you may have the following rights over your personal data:
- Right of Access — a copy of the personal information we hold about you.
- Right to Rectification — correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten") — deletion of your data where no legal requirement obliges us to retain it.
- Right to Restrict Processing — a limit on how we use your data in certain circumstances.
- Right to Data Portability — receiving your data in a structured, machine-readable format, or having it transmitted to a third party.
- Right to Object — objecting to processing for direct marketing, or in certain other circumstances.
- Rights Related to Automated Decision-Making — the right not to be subject to a decision based solely on automated processing that significantly affects you.
- Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time.
There's no fee to exercise these rights, though we may charge a reasonable fee — or decline — if a request is clearly unfounded or excessive. We may ask for proof of identity before releasing any personal information, as a safeguard against unauthorized access. We aim to respond to legitimate requests within one month; if a request is complex, we'll notify you and keep you updated on timing.
11. How to Complain
We hope to resolve any concern about our use of your information directly — please contact us first using the details below.
If you're based in the European Union or European Economic Area, you also have the right to lodge a complaint with your local supervisory authority. If you're in India, you may raise a grievance with our Grievance Officer below, or escalate to the Data Protection Board of India under the DPDP Act where applicable.
12. Contact Us & Grievance Officer
Questions, concerns, or requests about this Privacy Policy or our data handling practices can reach us at:
Raghwendra Web Services
INNOV8 OKHLA, 3rd Floor, 211, OKHLA INDL. ESTATE PHASE -III NEW DELHI 110020, India
Website: https://www.raghwendra.com
Contact Page: https://www.raghwendra.com/contact-us
Grievance Officer: Raghwendra N. Ojha
Phone: +91-9891061361
13. Changes to This Policy
This policy was last updated on August 4, 2026. We may revise it periodically to reflect changes in our practices or applicable law; material changes will be reflected here with an updated effective date.
