Raghwendra Web Services was established in 2005, with 650+ completed projects for clients in more than 20 countries. Our Magento specialists sit within the wider 15-person agile team, so support tickets get picked up by people who already understand Magento's architecture, backed by a 99.9% uptime SLA.
Store owners come to us because Magento demands more attention than a typical CMS — version upgrades, extension conflicts, and performance issues don't fix themselves. Digital agencies come to us for Magento website management on stores they don't have the in-house capacity to maintain themselves, delivered under an NDA and non-compete so the client relationship stays exactly where you left it.
Scalable Magento maintenance packages for growing stores
Not every Magento store needs the same level of attention. A five-page catalogue with steady traffic has different needs to a multi-store deployment processing thousands of orders a week, so our Magento maintenance packages are built in tiers rather than sold as a single fixed offering.
Each tier is feature-differentiated rather than support-hour-rationed — you're not watching a clock, you're covered for a defined scope of work. Monthly Magento plans suit stores that want predictable costs and a fixed point of contact, while larger deployments can step up to a package with faster response commitments and deeper performance work.
01 /
Security updates
Platform security Ongoing support Speed optimization
Security updates are applied against a staging copy of your store first, not the live environment. We test the patch, check nothing in your catalogue, checkout, or extensions has broken, and only then push it live.
The same discipline applies to Magento version upgrades, which carry a higher risk of extension conflicts than routine patches and get a longer testing window as a result.
02 /
Bug fixes
Ongoing support Issue resolution Technical support
Bug fixes are handled as ordinary, ongoing work rather than an emergency-only service. A broken filter or a checkout edge case gets logged, reproduced, and fixed as part of the retainer, not billed separately as a one-off crisis.
03 /
Performance tuning
Speed optimization Performance & scaling Site speed
Performance tuning covers the areas that actually slow Magento stores down: server-side caching, database query optimisation, and code-level profiling to find what's eating response time before a customer notices it.
Our process: how we onboard & secure your store
Getting started follows the same three steps regardless of package size.
Audit and onboarding. We review your Magento version, extensions, hosting environment, and any existing backup or monitoring setup already in place, so we know exactly what we're taking on before anything changes.
Setup and securing. Monitoring and backup schedules go live, staging environments are configured for safe testing, and any urgent security gaps found during the audit are addressed first.
Ongoing support and reporting. From there, it's the regular cycle of updates, monitoring, and fixes covered in your package, with reporting delivered on the schedule and in the format your package includes.
Transparent pricing for Magento maintenance services
Pricing for Magento maintenance services is feature-differentiated rather than obscured behind a "contact us for a quote" wall — the table below sets out what's included at each tier, so you can see what you're paying for before you enquire.
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Security updates | ✔ | ✔ | ✔ |
| Bug fixes | ✔ Standard queue | ✔ Priority queue | ✔ Priority queue |
| Daily backups | ✔ | ✔ | ✔ |
| Uptime monitoring | ✔ | ✔ | ✔ Advanced |
| Performance tuning | ✘ | ✔ Quarterly | ✔ Monthly |
| Magento version upgrades | Minor only | Minor & major | Minor & major |
| Staging environments | 1 | 2 | 3+ |
| Reporting | Monthly | Monthly | Weekly |
| White-label reporting | ✘ | ✔ | ✔ |
| Uptime SLA | 99.9% | 99.9% | 99.9% |
| Monthly price | ⚠️ Needs Verification | ⚠️ Needs Verification | ⚠️ Needs Verification |
Every tier includes the same 99.9% uptime SLA as standard — what changes between tiers is response time, the depth of performance work included, and how many staging environments you get for testing.
Advanced uptime monitoring & daily remote backups
A Magento store that's down is a Magento store that's losing orders, so uptime monitoring runs continuously against your storefront and checkout — not just a ping to see if the server responds, but a check that pages are actually rendering and orders are actually processing. Any interruption triggers an alert, backed by the same 99.9% uptime SLA that applies across every RWS maintenance package.
Backups run daily and are stored off the live server, so a compromised or corrupted store isn't relying on a copy sitting in the same place as the problem. If daily backups are the safety net, uptime monitoring is the alarm that tells us when we need it — the two work together rather than as separate line items.
Why choose us as your Magento support partner?
For an agency, the real question isn't whether the work gets done — it's whether it's safe to hand a client relationship to someone else without that relationship being put at risk.
Agencies that outsource Magento maintenance to RWS do so under an NDA and a non-compete, with all reporting delivered under your own branding — your client sees your agency, not ours. We work as an extension of your team on the tickets you don't have the in-house Magento depth to handle yourself, whether that's a single overflow client or your entire Magento book of business. Established 2005, with 650+ completed projects behind the same 15-person team doing the work today.
Ready to stop firefighting your Magento store? Get a free consultation today
Whether you need ongoing Magento support and maintenance for your own store or a white-label Magento partner behind your agency's brand, get in touch and we'll talk through which tier actually fits — no lock-in, no generic sales pitch.
Frequently Asked Questions (FAQs)
All of our Magento maintenance packages include security updates, daily backups, and uptime monitoring as standard. Higher tiers add more frequent performance tuning, priority bug fixes, and support for major version upgrades. Full feature breakdowns are in the pricing table above — get in touch if you're not sure which tier fits your store.
Both go through the same staging process: we apply the change to a copy of your store first, run it against your product pages, cart, and checkout, and only push it live once nothing's broken. Major version upgrades get a longer testing window than routine patches, since they carry more risk of extension conflicts.
Yes. We deliver white-label Magento support under an NDA and non-compete, with reporting under your own branding — your client sees your agency, not ours. It works as a standing arrangement or for overflow work you don't have the in-house capacity to handle yourself.
Cost depends on your store's size and package tier — a five-page catalogue and a multi-store deployment need different levels of Magento maintenance services, so we don't quote one flat number. Full pricing details are above; get in touch for a figure specific to your store's Magento support and maintenance needs.
Performance tuning covers server-side caching, database query optimisation, and code-level profiling to catch what's slowing pages down before customers notice it. Uptime monitoring runs continuously against your storefront and checkout, not just a server ping, and every package includes our 99.9% uptime SLA as standard.
